The Product Support team in Moscow is critical to SAP’s future success, and SAP is looking for candidates who strive to make the world run better. Support engineer who is driven by a desire to provide company’s customers with outstanding customer service. The primary responsibility is to assist support engineers and customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products. The engineer will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.

This is a 12-months full-time internship contract.

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

About the company

42 years of glorious history

№1 in the development and implementation of corporate information systems

Innovator in the field of big data, cloud computing and mobile platforms

We are 77 000 employees in 130 offices worldwide, including solid representation in Russia

Our clients – more than 282.000 companies from 26 industries in 190 countries

98% of top 100 brands in the world RUN SAP

EXPECTATIONS AND TASKS

• Collaboration with fellow support colleagues and other internal organizations to support continuous work in Product Support Department
• Helping Team leaders to organize effective working processes and environment
• Taking ownership of technical issues, and working with our engineers and customers by mails, incident tickets and phone
• Actively communicate in English and Russian in written and oral form
• Creating internal/external content for our knowledge base
• Involvement in product testing and validation
• Research on customer’s feedback (PCC)
• Participation in global internal projects around support processes, infrastructure requirements and quality assurance to make people happier at work
• Execute internal initiatives to ensure the team meets its goals in a close collaboration with various people from different disciplines
• Investigate ways to improve processes with LEAN methodology

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Degree in Information Technology/Computer Science/Finance areas/International Relationship/Management or University Students close to closure
• Excellent customer and colleagues focus and communication skills (oral/written)
• Problem solving/analytical skills
• Ability to work in teams of multicultural nature
• Fast learner with IT affinity
• Willingness to help and support
• Upper-intermediate level of English (spoken and written) is required
• MS Office (Excel, PowerPoint, Word, Outlook)
• Knowledge in Financials or Human Resources would be a benefit

WORK EXPERIENCE:

• Experience in Support or Software Development or IT would be a benefit
• Experience in process organization would be a benefit

COMPANY OFFERS:

• Official employment record
• Continuous personal and professional growth
• Great team of professional and dynamic colleagues
• Superior office and work environment
• International team
• Improving of organizational and communication skills
• Knowledge of support process in international software company
• Business English practice
• Abundant learning and development opportunities
• Possibility to apply to SAP internal positions

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